Family Garden Camping Pod at Sumners Ponds

It’s a lovely location with all the lakes and the surrounding woodland area. It is safe and good for children (apart from the lakes I guess!). The playground for the children was a bit muddy but it is the middle of winter. The restaurant and bar area is lovely. Only... It’s a lovely location with all the lakes and the surrounding woodland area. It is safe and good for children (apart from the lakes I guess!). The playground for the children was a bit muddy but it is the middle of winter. The restaurant and bar area is lovely. Only complaint… The oil filled radiator that was supplied in our accommodation would struggle to warm up a small cupboard never mind the family pod we were in. I assumed it would be fit for purpose from my booking confirmation but it was not. Especially with small children, I would definitely bring your own our own heater.

Very restful, good fishing. And spotless wash rooms.

Very clean toilet block, good cafe, clean accom, excellent local pub 100 metres away. What more do you need??

Fab site located in West Sussex. Great base to explore the beautiful county of Sussex inc Brighton. We are a local family but still loved camping here for the facilities- family members booked the pods. The in site cafe/restwas great to celebrate the birthday weekend. ... Fab site located in West Sussex. Great base to explore the beautiful county of Sussex inc Brighton. We are a local family but still loved camping here for the facilities- family members booked the pods. The in site cafe/restwas great to celebrate the birthday weekend. Staff all really helpful. Food fresh and really good value for money. Will return.

Family camping pod was good size for our family of 3, and also our friends family of 4. Nice and warm, the bathrooms across the bridge are very good and kept clean. The restaurant is also very good.

Had a great time at this campsite, excellent facilities. Stayed in a family pod which comfortably slept 3 adults, not sure there would be enough room for 5 as stated on the website.

A very enjoyable stay in beautiful surroundings.

Unfortunately due to a genuine error on my part, our booking was incorrectly made for the previous week. Upon realising this error and phoning reception I was told there was nothing you could do to accommodate us for the nights we thought we had booked and although... Unfortunately due to a genuine error on my part, our booking was incorrectly made for the previous week. Upon realising this error and phoning reception I was told there was nothing you could do to accommodate us for the nights we thought we had booked and although you did offer an alternative you wanted us to pay again. It was a genuine error and now we have lost our £120 and our chance of a summer holiday as we are not entitled to a refund. You were provided with two telephone numbers and an email address but no one contacted us. As a suggestion wouldnt be nice to send a reminder email to your customers a day before their planned stay not only to welcome them but to remind them of their booking and your t’s&c’s. Isnt that just good customer care and makes people feel like theyre valued customers?! We have previously already booked and paid to stay again at the end of August and wish we hadn’t bothered as feel the treatment we have received is unfair and has left us not really wanting to come. Upon booking I emailed to say the dates we were staying and to enquire about dogs around the fishing lake and received absolutely no response. I am very sad to have to leave this review as I have enjoyed visiting sumners for many years but never stayed and my partner, who has never been to you before, was going to spend even more money with you and go fishing on the lakes. We appreciate this was my error but the manner in which you have handled things has left a very sour taste.