Premium Holiday Lodge with Hot Tub

staff very helpful only thing i would say need a small shop on site had to travel in car to nearest co op for salt vinigar and sauce other than that it was great the hot tub was amazing

Stayed in Ash Lodge. We were worried about the buzzing electric sound coming from a light switch but we told you about this in an email. Need a replacement DVD player as we had to borrow one from another lodge as it was missing. You need to buy new sets of cooking... Stayed in Ash Lodge. We were worried about the buzzing electric sound coming from a light switch but we told you about this in an email. Need a replacement DVD player as we had to borrow one from another lodge as it was missing. You need to buy new sets of cooking knives for the lodges as they are blunt and you can’t cut anything with them.

I feel the lodges are over priced with the following problems we found during our stay. As shown in the images below the cups were chipped, the tray in the cupboard was Mouldy, there was a hole in the bedding, broken bowl, one of the light switches in the dinning area... I feel the lodges are over priced with the following problems we found during our stay. As shown in the images below the cups were chipped, the tray in the cupboard was Mouldy, there was a hole in the bedding, broken bowl, one of the light switches in the dinning area was buzzing and flickered so we didn’t turn it on again, we realised when we went to eat our dinner we didn’t have enough forks so tried to call the main reception but it was closed so we could not do anything about this and the bathroom door didn’t line up with the frame so it didn’t close easily so when I shut it I got stuck in there so we had to keep the bathroom door open for the rest of the stay. Also a vape was found between the cushions on the bed which was not ours so therefore couldn’t of been cleaned thoroughly. On the second night the second cabin up were screaming and shouting after midnight, it says to report the this to reception but there was no one to contact at that time of night.

I can't really comment on the site as we stayed in the Premium Lodges and they are not even on the site. You are right next to the entrance and main road which means you can't let kids loose confidently. They are not integrated with the big open field site at all so I... I can't really comment on the site as we stayed in the Premium Lodges and they are not even on the site. You are right next to the entrance and main road which means you can't let kids loose confidently. They are not integrated with the big open field site at all so I may as well have been staying in a hotel. I would have mentioned it but the 5 times we went to the Office there was a stuck up sign saying back in 5 with a number that no-one answered. Shame, because the actual lodge was great fun, but nowhere near worth almost £400 for 2 nights.

We stayed in the Premium lodges. Really spacious. Plenty of lights , a fitted kitchen , high ceilings. The sleeping arrangements were really good. And of course , the hot tub too.

Amazing stay for 2 nights so relaxing wicked accommodation would highly recommend to friends and family and others will be back hottub was amazing

Lodges were lovely, individual hottub were a bonus. Little park for the kids to play in and a woodland area to explore…perfect for groups of friends.

The staff were unhelpful and rude. The lodge had used plasters stuck to the bedding. We called for assistance, out of hours were informed someone would be with us in 10 minutes. None showed up! The excuse was I don't know how to check my voicemail and I don't answer... The staff were unhelpful and rude. The lodge had used plasters stuck to the bedding. We called for assistance, out of hours were informed someone would be with us in 10 minutes. None showed up! The excuse was I don't know how to check my voicemail and I don't answer after 8pm. This was after me talking to a man on the number provided! No apologies.

Beautiful lodge everything you could wish for a relaxing couple of days xx

Elm lodge was fantastic! Just what we wanted and we did have a lovely time! Place was clean tidy and well kitted out! However. On the first night we fancied watching a dvd… a bit lame I know, but hey. We borrowed a couple of dvds from reception but couldn’t get the dvd... Elm lodge was fantastic! Just what we wanted and we did have a lovely time! Place was clean tidy and well kitted out! However. On the first night we fancied watching a dvd… a bit lame I know, but hey. We borrowed a couple of dvds from reception but couldn’t get the dvd player to work. Nor the free view on the tv. I asked the young man on reception to come have a look at it, which after informing me he was no longer in duty, begrudgingly came to have a look.. he couldn’t fix the problem either. What would have been nice is an attempt to remedy the problem on the Saturday while we were out.. but it didn’t happen! Probably could have been an easy fix?.. It didn’t ruin our stay at all… but offering a luxury lodge with all the trimmings is only good if all the trimmings work! Just a suggestion Dan