We recently stayed at Hidden Valley and overall we had a lovely family break. The accommodation, surroundings, and facilities were fantastic, and we made some wonderful memories. The activities on site were enjoyable, and it’s a beautiful place for families.Unfortunately, the biggest disappointment was the customer service. We found many of the younger staff working at the reception desks and in the restaurants to be unfriendly, unhelpful, and, at times, quite rude. Simple questions often felt like an inconvenience, and there was very little warmth or willingness to assist. It really let down what was otherwise a great experience.Customer service can make or break a stay, and while the location itself is excellent, I think there’s a real opportunity for improvement in staff training, particularly around friendliness, communication, and making guests feel welcome.Despite this, we genuinely enjoyed our stay and would consider returning, as the facilities and overall experienc

Stayed in the boutique lodges, everything you could need was in the lodge, we went with family and friends, lots of children of similar ages, thoroughly enjoyable both the activities and amenities. Would definitely rebook.

10 families visited and we all stayed in the boutique lodges which were perfect. The kids brought their scooters and had the best time at the playground and loved the aqua splash. Overall we all had a brilliant time and didn't want to go home.

Great as aways, but prices have dramatically increased. The cost for a boutique lodge over 265 euro a night. That's more than a hotel. Activity band now 34 euro. I'm sure prices will increase next year as a new splash park is opening beside the climbing wall.

We returned as we loved it here last year for my daughter’s birthday. But this year was really a big letdown, we stayed for my daughter’s 7th birthday and we were so excited to get away for the weekend as a family. Only to find all the staff were so rude, no experience with customer service, no manners and need training badly. No help with anything we were asking for and didn’t seem like they wanted to even be there. My daughter asked me what the issue was as she could see how rude the staff were. I think having to pay for each activity was over the top and should be included within the price of the stay as it’s not exactly cheap for a stay. We would not come back or recommend as it was such a big let down. The place itself is beautiful and there is so much potential but the staff really did ruin the experience for us.i had asked for a travel cot on arrival in the room for our baby and we were not provided with one. I also found having no soap or towels in the room was another let down

We stayed in the boutique Lodge very comfortable and spacious. Kids had great fun on all the activities

Really well run with helpful staff! Accommodation has everything you could need and the facilities and activities are great for all ages.

We stayed at Hidden Valley for the June Bank Holiday which was Fri to Mon (3 nights) We consist of 2 adults and 3 children. On booking the lodge I paid half the cost. In the lead up to the weekend I contacted HV to enquire about making payments towards the balance but was told the balance has to be paid on arrival/check in. If I had the option to make payments off the balance ahead of arrival it would have been more convenient for me. Staying in the resort did not give us access to any activities everything was extra. Multiplying everything by 3 made it very expensive. All activities are to be booked online apart from the boating which makes last minute purchases impossible. This was an issue for a couple we met where English was not their first language. We did have access to playgrounds and the waterway.The gates to the playgrounds closed in the evenings so access was cut off then. There is no supermarket in Rathdrum and the closest shop is a rip off

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The lodge was very clean and well furnished. The activities were also lots of fun for the kids.