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Glampsites is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
"Glampsites" (referred to as "we", "us", "our" or "Glampsites" in this policy) in this policy primarily refers to CampStread Ltd, the company operating the Glampsites website. CampStead Ltd (NI057746) whose registered office is at Unit 4, 212-218 Upper Newtownards Road, Belfast BT4 3ET, is the "data controller" of all personal information that is collected and used about Glampsites customers.
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, booking reference number, payment details and information about your access to our website.
We may collect personal data from you when you book a glamping site with us (either directly or indirectly through our trusted third party partners), create an account, use our website and / or App and other websites accessible through our website and / or App, participate in a survey or competition, or when you contact us.
Specifically, we may collect the following categories of information:
Your data may be used for the following purposes:
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can enter into our contract of carriage with you.
We may also process your personal data for one or more of the following:
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children's' parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. For retention of information on your account, please see the below section about My-Account.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. The data you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information and credit card details so that they can be securely transferred over the Internet.
All payment details are transmitted over SSL in compliance with Payment Card Industry Data Security Standards (PCI DSS).
We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in line with UK and EU law on data protection rules.
We may also share your personal data with the following third parties for the purpose described in this Privacy Policy:
All data collected upon registration in the My-Account section will be processed in line with this Privacy Policy.
We understand the importance of taking extra precautions to protect the privacy and safety of children. Accordingly, children under 16 will not be permitted to open a My-Account account. We will delete any My-Account account created by a child under 16, as soon as are made aware of it.
You will have the option to stay signed-in into your My-Account account by checking the "keep me logged in" box. This option will only apply to the computer / device and the browser that you're using when you select the box. If you do not wish to stay signed on a particular browser, simply sign out of My-Account on that browser.
When our use of your personal data is based on your consent, you have the option to withdraw your consent to our processing and delete your personal data at any time by clicking on the "delete" buttons provided in your My-Account account.
We will delete any information of a travel companion collected without the companion's consent, as soon as we become aware of it.
We keep your personal information contained in your My-Account account for as long as you hold the account. You may delete your My-Account account by clicking on the "delete" button provided in the Settings of your account. Please note that general retention periods apply to any personal data we collected to enter into a contract with you or to perform that contract or because we have a legal obligation to process it.
This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful (click here for Glampsites's Cookie Policy). This may include cookies of media and advertising partners that are being placed on your machine when visiting our website or App. Please visit our partners' websites for information on their privacy and cookie policy.
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your reservation. Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: http://www.allaboutcookies.org.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the websites. This software does not enable us to capture any personal passenger information.
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights, then please submit a completed online request form available at the following link [Data Subjects' Right Online Form].
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.
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